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Waiter
serverwaitstaff
Yes, but while robots ferry the plates, humans provide the hospitality, wine advice, and complex social coordination.
Key Takeaways
- 1Robotic food-runners are taking over the physical task of carrying heavy trays to tables.
- 2Servers are shifting toward 'guest experience hosts' focusing on upsells and personalized care.
- 3Reading social cues, handling difficult guests, and authentic connection remain human-reliant.
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Now
0-2 years🔄
What's changing
- 1Digital ordering and payments
- 2Handheld POS usage
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Implications
- Faster turns
- Higher order accuracy