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Waiter

serverwaitstaff

Yes, but while robots ferry the plates, humans provide the hospitality, wine advice, and complex social coordination.

Key Takeaways

  • 1Robotic food-runners are taking over the physical task of carrying heavy trays to tables.
  • 2Servers are shifting toward 'guest experience hosts' focusing on upsells and personalized care.
  • 3Reading social cues, handling difficult guests, and authentic connection remain human-reliant.
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Now

0-2 years
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What's changing

  • 1Digital ordering and payments
  • 2Handheld POS usage
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Implications

  • Faster turns
  • Higher order accuracy

Other Professions

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