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Receptionist

Front Desk CoordinatorInformation Clerk

Yes, AI answers the phone and checks people in, but the receptionist provides the brand first human impression.

Key Takeaways

  • 1Transactional tasks like check-ins and call routing are moving toward total automation via AI kiosks and voice agents.
  • 2Role is shifting toward Experience Coordinator, focusing on security, hospitality, and complex facility management.
  • 3The human loop is essential for high-stress entries (medical) and detecting nuanced security threats.
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Now

0-2 years
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What's changing

  • 1Digital check-in kiosks
  • 2AI call routing
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Implications

  • Receptionist focus moves to security
  • 50% fewer phone interruptions

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