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Receptionist
Front Desk CoordinatorInformation Clerk
Yes, AI answers the phone and checks people in, but the receptionist provides the brand first human impression.
Key Takeaways
- 1Transactional tasks like check-ins and call routing are moving toward total automation via AI kiosks and voice agents.
- 2Role is shifting toward Experience Coordinator, focusing on security, hospitality, and complex facility management.
- 3The human loop is essential for high-stress entries (medical) and detecting nuanced security threats.
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Now
0-2 years🔄
What's changing
- 1Digital check-in kiosks
- 2AI call routing
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Implications
- Receptionist focus moves to security
- 50% fewer phone interruptions