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Bank Teller

Customer Service RepTeller

Yes, AI handles the cash and the basics, but the teller becomes a financial guide and relationship manager.

Key Takeaways

  • 1Traditional cash handling and deposits are almost entirely automated via Smart ATMs and AI-powered mobile apps.
  • 2Role is evolving into Universal Banker, focusing on sales, advisory, and complex problem resolution.
  • 3Human interaction remains vital for high-empathy situations like fraud stress or mortgage planning.
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Now

0-2 years
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What's changing

  • 1Mobile check deposit
  • 2Smart ATM deployment
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Implications

  • 50% reduction in counter transactions
  • Tellers become service consultants

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