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Bank Teller
Customer Service RepTeller
Yes, AI handles the cash and the basics, but the teller becomes a financial guide and relationship manager.
Key Takeaways
- 1Traditional cash handling and deposits are almost entirely automated via Smart ATMs and AI-powered mobile apps.
- 2Role is evolving into Universal Banker, focusing on sales, advisory, and complex problem resolution.
- 3Human interaction remains vital for high-empathy situations like fraud stress or mortgage planning.
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Now
0-2 years🔄
What's changing
- 1Mobile check deposit
- 2Smart ATM deployment
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Implications
- 50% reduction in counter transactions
- Tellers become service consultants